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I decided to write this article after seeing the following message on X.com from Marc Benioff — The Salesforce CEO- and one of Salesforce Slack’s Enterprise Client.
Marc Benioff on X: “@Austen Just dm me and I’ll take care of it Austen” / X (twitter.com)
Marc Benioff is regularly talking directly to their customers on social media. It’s a big deal when big Corporate CEOs like Marc Benioff step in to fix problems that regular folks like you and me face. It shows they really care and are listening. Let’s talk about why this matters and share some cool stories where CEOs made a difference.
CEOs Breaking Down Walls
Usually, there’s a lot of red tape between a company’s top boss and its customers. But social media changes that. When a CEO replies to a customer’s tweet or post, it’s like they’re saying, “Hey, I hear you, and I’m here to help.” This makes all customers feel special and builds trust in the brand. This also shows, the brand is standing on client’s side with their bad experiences and ready to face with client from top to bottom on a social media, open to anyone you name.
Real Stories of CEOs Stepping Up
- Marc Benioff of Salesforce: Marc Benioff is big on social media. He often uses…
